Distribution technician

Distribution Technician

Full time Permanent– 37 Hours per week plus participation in out of hour’s

standby

Location – Durham

Salary £30,430 - £35,800 (depending on experience)

About the role

We’re looking for someone to join our Water Networks team as a Distribution Technician. This is a role where no two days are the same, and where you’ll make a real difference to our customers and the performance of our water network.

As a Distribution Technician, you’ll work across the Wear area, responding to and resolving customer and network issues. You’ll be part of a customer‑focused team committed to delivering excellent service while helping the business achieve its goals. Your day‑to‑day work will involve providing face‑to‑face technical support, identifying leaks and faults, and spotting any potential issues that need further attention or escalation to our Distribution Maintenance Services teams.

The role operates in a fast‑paced and dynamic environment where flexibility is key. Health and Safety will be central to everything you do, both for your own wellbeing and for the safety of your colleagues and the wider community. You’ll play an important part in maintaining and operating our water network to a high standard, working to strict water quality requirements, reducing leakage, protecting supplies, and ensuring we meet our environmental commitments. It’s a challenging and rewarding opportunity that places you at the heart of our network operations.

We believe strongly in empowering our people, and you’ll be supported every step of the way with the training and once you are confident, you’ll take part in an operational standby rota.

About you

We’re looking for someone who brings a solid understanding of the day‑to‑day operation of both domestic and strategic water networks, ideally with experience managing issues across these areas. A good working knowledge of above‑ground assets, such as water pumping stations and impounding service reservoirs, will really help you hit the ground running.

Strong communication and customer service skills are essential, as you’ll often be the face of the business when dealing with customers and operational colleagues. This role suits someone who enjoys working flexibly in a fast‑paced 24/7 environment and is confident making decisions independently. You’ll frequently be working alone, using your initiative to make quick, informed choices, and we want you to feel empowered to think smarter and trust your judgement.

If you thrive on problem‑solving and enjoy the satisfaction of resolving issues out in the field, you’ll feel right at home here. As the role involves travel across the area, a full UK driving licence is required.

About us

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. 

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. 

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. 

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

Please note this role will require a DBS to be completed prior to employment