Operations Support Assistant

The Vacancy

Operations Support Assistant        

Location – Washington / Home Working (Hybrid)

Duration - 12 months secondment

Part Time – 22.5 hours per week

Salary - up to £19,520 pro rata, depending on experience

About the role

We have a great opportunity for someone to join us an Operations Support Assistant who will work as part of a team to provide a support function to the teams within Wastewater Networks.  You’ll be working within the commercial contracts team who are responsible for all contractor led delivery and you will be liaising with internal and external stakeholders providing support to the successful delivery of key projects through using company systems to review and input data, you will manage large quantities of commercial data assessing contract partner pricing submissions.  You’ll be providing support to technical support advisors, analysts, project managers, operations controllers and managers and provide cover for other operations support assistants within the team.

We’re looking for you to provide support to the co-ordination of essential information to meet our departmental and business objectives. You will distribute information and perform data and process validation to increase our ability, as a business, to be industry leading.

About you

We’re looking for the successful candidates to have proven experience of working in an administrative role, producing reports and working with data, along with working to tight deadlines.

You’ll have proven excellent interpersonal skills with the ability to discuss issues with a confident communication manner on telephone and face to face, along with the proven ability to build strong positive relationships with stakeholders. 

We’re looking for you to have proven and excellent knowledge/use of Microsoft Office packages, in particular Excel, Word and Outlook, along with the ability to use and maintain Excel spreadsheets.

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. 

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

Please note that a DBS check is required for this role

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.