Water Supply Business Process Support Assistant

Water Supply Business Process Support   

Full time – 37 hours per week

Salary £25,680 - £32,100

Location: Lumley, Co Durham/Working from home (hybrid)

About the role

We’re looking for a motivated individual to join our Water Supply Team as a Business Process Support member (known internally as an Operations Support Assistant). This role offers a great opportunity to work closely with operational and maintenance teams, supporting data management and system processes that are vital to our asset operations.

In this role, you’ll be responsible for collating and presenting new data requests for approval, and you’ll need a basic understanding of Maximo to carry out essential functions such as work order management and PM regeneration. You’ll also be involved in completing and populating data templates for bulk uploads into Maximo, and you’ll need to understand how reporting metrics within Maximo can be applied to water supply operations.

You’ll help manage a shared mailbox, responding to queries within set timeframes and escalating issues to the appropriate departments when needed. A good grasp of Maximo configuration data and how it integrates with the Asset Management System is important, as is the ability to identify and resolve simple data inaccuracies.

While experience with Microsoft Excel—particularly functions like V-lookups—is a nice-to-have, we’re happy to support learning through online courses if needed.

About you

To succeed in this role, you’ll need to be inquisitive and open to finding better ways of doing things. You should be comfortable working independently, with strong organisational skills and the ability to build effective relationships across teams. Problem-solving and a proactive mindset are key, along with a flexible approach and a willingness to learn quickly.

We’re looking for someone who is customer-focused, professional, and confident in building strong working relationships with both internal teams and external partners. Attention to detail, accuracy, and competence in using Microsoft software will be essential to your success.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. 

Please note this role will require a DBS to be completed prior to employment

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 11%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.