Facilities and Building Services Assistant

Facilities and Building Services Assistant (Building Services)

Full Time – 37 hours per week

1 x Permanent and 1 x Fixed Term/secondment 

Salary – up to £31,000 (depending on experience)

Location – Pity Me, Durham

About the role

We have a great opportunity for someone to join our Facilities team and play a key role in creating a safe, efficient, and enjoyable workplace for our colleagues. We’re responsible for the day to day running of our main offices, grounds, and car parks, covering everything from building services and office management to maintenance and investment. Our goal is to ensure a great workplace experience in a secure and well-maintained environment.

You’ll join us at our office in Pity Me, Durham and while this role is primarily based in Durham, you’ll also have the opportunity to visit other sites across the northeast, working closely with our internal customers and framework contractors. If you’re ready to be part of a team that keeps our offices running smoothly and efficiently, we’d love to hear from you.

About you

The successful candidate will be a proactive problem-solver with great communication skills. We’re looking for someone who can take charge of referred helpdesk calls that require contractor involvement, ensuring RAMS are reviewed and building maintenance work is completed, efficiently and safely, in line with CDM regulations and internal contractor management procedures. You'll also be comfortable tracking costs and maintaining accurate records as this is a key part of the role.

Collaboration is essential, as you'll work closely with our framework contractors and suppliers to ensure our offices and assets remain fully compliant with internal procedures and legislation. Keeping our workplaces safe and well-maintained is at the heart of what we do, and we need someone who shares our commitment to high standards.

If you thrive in a fast-paced environment, can work independently, and adapt quickly to shifting priorities, this could be the perfect role for you. Strong Excel skills, including confidence with pivot tables, will be important, as well as the ability to manage your workload effectively. A full and valid manual driving licence is also required, as you’ll need to drive our pool cars to different sites when needed.

About us

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. 

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

Please note this role will require a DBS to be completed prior to employment

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

Interviews to be held

13 & 14th October