Apprentice Customer Engagement Assistant

Salary £24,242 per annum

Location Pity Me, Durham, County Durham

About the role

Apprentice Customer Engagement Apprenticeship

37 Hours per week

2 Year Apprenticeship

Salary – £24,242 per annum

Location – Pity Me, Durham/Hybrid working

About the role

We’ve a great opportunity to become Apprentice Customer Engagement Assistant within our Customer Research & Engagement Team. We are looking to communicate our strategic campaigns through continuous and sustained engagement with our customers and local communities, enabling our vision of being National Leader and providing world class service through unrivalled customer experiences.

We’re looking for you to coordinate and deliver customer engagement to promote our support services to customers. You will also communicate with our customers sharing messages from our marketing campaigns.

You’ll work with local communities and key stakeholder groups to increase our reach and impact through effective partnerships. You’ll also be coordinating engagement activity to influence behaviour change and contribute to various service sign up. We’re also looking for you to ensure we begin to build on-the-ground intelligence and working relationships to help get ahead of any challenges and protect reputation and brand.

This role will also support reporting against performance metrics, assist the wider team with continual progress evaluation and involve the planning, attendance and evaluation of our customer engagement vehicle (Flo), events and Customer Heroes.

In addition to your work experience, you'll complete a level 3 apprenticeship in Events Assistant where you'll gain academic knowledge to complement your practical work.

About you

We’re looking for you to have experience of assisting with customer engagement projects, along with experience of attending, managing and organising events as a company ambassador.

You’ll have familiarity with a broad range of communication and engagement channels. You’ll ideally have experience of speaking in public.

We’re looking for you to have the proven ability to ‘see the bigger picture’, to ‘think on your feet’ and hold meaningful conversations with our customers.

It would be really useful if you had experience of photography and digital media (including video and social media channels), along with proven written and verbal communication skills and the ability to write clear reports and commentaries.

We are looking for you to have a grade 4 or above in Maths & English GCSE.

Please note you will be employed through our Apprentice provider called ATA

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

Please note this role may require a DBS to be completed prior to employment

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.