Lead (Metal) Liaison Advisor - Water Quality

Lead (Metal) Liaison Advisor - Water Quality

Full Time – 37 hours per week

Permanent role

Up to £37,872 (depending on experience)

Location: Lound, Suffolk

About the role

Join us at Essex & Suffolk Water as a Lead Liaison Advisor and play a pivotal role in protecting public health and ensuring top-quality drinking water for our communities. This is an exciting opportunity to be part of our dedicated Water Quality team, where your expertise will directly contribute to the success of our Lead Pipe Replacement Programme.

We’re looking for someone who can bring both technical insight and a talent for collaboration. In this role, you’ll be at the heart of our operations, helping to deliver our communications strategy and stakeholder engagement plans, while offering trusted guidance on lead pipe risks. You’ll work closely with our Project Manager, staying informed on every detail of the programme and ensuring consistent support across internal teams and with our customers.

Your work will involve on-site presence, meaningful engagement with communities, and the ability to explain complex information clearly and confidently. You’ll also play a key part in identifying replacement programme candidates through data analysis and by building strong relationships with external partners and agencies.

This is your chance to make a real impact in a role where technical knowledge meets community engagement, ensuring that our commitment to safe, clean water is upheld and understood.

About you

The successful candidate will be someone who thrives when working independently, can manage their time effectively, and brings strong organisational skills to everything they do. This role is perfect for someone who enjoys working with people, as you'll regularly engage with customers and build strong, trusted relationships with a wide range of stakeholders.

The ideal candidate will be confident in interpreting data and analysing information to support decision making, always with a keen eye on maintaining high standards of data quality.

You’ll bring experience from a customer-facing environment and have a natural ability to communicate clearly, persuasively, and with empathy. If you’ve previously worked on projects or have a background in water distribution, that’s a bonus however, it’s your attitude, communication, and analytical skills that matter most.

In this role, you’ll be a trusted advisor, influencing outcomes and supporting programme delivery even under pressure. Experience presenting to larger groups will be helpful, as you’ll play a key part in informing and engaging both colleagues and the public on the work we’re doing.

This is more than just a job we believe it’s a chance to make a genuine difference in communities across Suffolk by supporting a programme that improves lives and builds trust.

Full driving licence is essential.

Here at Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. 

Please note this role may require a DBS to be completed prior to employment

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. 

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. 

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked