This is a , Full Time vacancy that will close in {x} days at {xx:xx} BST.
About the role
Metering Quality & Technical Assurance Manager
Full Time – 37 hours
Permanent
Salary – £33,480 - £41,950 (depending on experience)
Location – Lowestoft, Suffolk
About the role
We have an amazing opportunity to become our Metering Quality Assurance Manager reporting to our Metering Commercial Manager in our Metering Operations function. You will be responsible for overseeing and maintaining the highest levels of quality, safety and compliance across meter installation activity.
We’re looking for you to support the Metering Commercial Manager in the successful management of contract performance, compliance, and mitigation of commercial risk. To do this you will deliver training to new metering operatives (internal and external); conduct in person field checks to ensure meter installations are being completed to the correct standards and complete post install site inspections to assess quality and champion health and safety. Your role will be pivotal in supporting the wider Metering Operations function in achieving the goal of incident free performance and the highest levels of customer experience.
This is a hybrid office and field-based role which requires you to be visible in the field working side by side with both our field teams and partners to develop strong and effective relationships to ensure that there is a one team approach to delivering efficient, high quality, safety first metering related work.
About you
To be successful in this new role, we’re looking for you to have proven experience in field based technical activity either installing and maintaining assets or management of a team/s carrying out this work. Its essential that you can demonstrate experience of managing field-based audit and performance assessments which drive performance, action planning and recovery activity where required.
You’ll have experience of working collaboratively to drive exceptional performance against targets influencing others to deliver against common goals and standards.
You’ll have excellent data analysis and written/verbal communication skills with the ability to interact at all levels with both internal and external stakeholders.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
Ethical
Customer Focused
Innovative
One Team
Our gallery
Colleague benefits
We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
Documents
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