Lead Customer Distribution Operative

LeadCrew Lead/Ganger - Water Mains Operative (Repair & Maintenance)

Working Hours – 40 hours week 4 days, Monday – Friday

Permanent

Salary up to £39,157 + Overtime + Standby Payments

Location: Wearside and Weardale Area

About the role

Are you seeking an opportunity which provides you the chance to deliver an outstanding service to our customers, communities and protects the local environment?

We have an exciting opportunity to join our Water Networks team as Crew Lead/Ganger – Water Mains Operative within our Wearside and Weardale operating region in the Northeast of England.

This role will see you work with your colleagues to carry out repair and maintenance tasks on our underground network of water mains, services, and assets for our customers. This means you’ll be directly contributing to our vision of supplying a clean, clear, and reliable supply of drinking water to customers communities.

As the Crew Lead, health and safety of your crew is at the forefront of everything you do. Daily, you will be responsible for providing the training and development of your crew member to ensure you’re a high performing team. This means you will lead by example, demonstrating our company values through your behaviours.

We’re looking for you to demonstrate flexibility, including active participation in a standby rota and additional initiatives to achieve better performance.

Internally this role is known as Lead Customer Distribution Operative.

About you

If you are passionate and enthusiastic about delivering an unrivalled customer service, we want to hear from you.

You’ll have proven experience in an operational environment. This includes carrying out excavations, repairs, and installations to a high standard which may be within a utilities environment.

You’ll be experienced operating and directing a range of plant and equipment associated, whilst working to remain compliant with Permit conditions. In addition, you’ll have hands on knowledge of mains isolations, environmental mitigation procedures, and the requirements of the Disinfection Code of Practice.

You’ll demonstrate clear problem-solving abilities, and you’ll be keen to take the initiative to organise your time, materials, and resources to work effectively. You will be able to coach and challenge positively whilst respecting 2-way feedback.

You will be competent using technology as you will have a smart phone to record accurate information. 

The successful candidate will demonstrate a willingness to learn and develop. We understand the importance of professional development which means we offer opportunities for training and growth within the organisation. This means you will be  results driven, inclusive, and ethical in equal measure.

You will work outdoors 24/7, which means you’ll enjoy working outdoors in all weathers on practical tasks.  

This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

A full valid UK class B driving licence is essential for this role.

About us

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. 

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

Please note this role will require a DBS to be completed prior to employment

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.

Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription

Assessments to be held w/c 17 March 2025