User Experience Manager

User Experience Manager 

Full time   

Permanent 

Salary - £54,184 up to £67,730 per annum  

Pity Me, Durham  

About the role 

We’ve got a fantastic opportunity to join us as the Manager for the IS User Experience team. You’ll lead a motivated team of professionals in the management and maintenance of End User devices and services across our organisation.  

You will be responsible for working with your team to develop and embed processes in order to create a continuous improvement culture within the team. This means you will own the roadmaps for the technical products your team is responsible and the overall end result.  

This role will also see you increase standardisation of core processes in order to automate where possible. You will be accountable for the management and maintenance of end user devices (Desktops, laptops, tablets, mobiles and landline), Windows-as-a-Service, Exchange and Mailbox Management, Printing Services, Office 365, Video conferencing, Policy SSO and Directory Services. 

You will communicate any progress or changes to senior stakeholders whilst providing material and reports in line with IS Portfolio Management requirements.  

About you 

You’ll be leading a team of IT professionals, so you will need to demonstrate leadership experience within a service environment, as well as a proven track record of providing an unrivalled customer service, ensuring customer concerns are responded to quickly and professionally.   

You’ll have proven experience supporting business critical IT products to time, cost and quality, within both traditional and agile ways of working. You will also be able to understand product roadmaps and how they can benefit the business.  

You’ll be leading the introduction of a managed logistics service for the build and delivery of devices across the business, so you’ll need experience of leading and embedding change activity.

Interviews will take please WC Monday 17th February 2025.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. 

Please note this role may require a DBS to be completed prior to employment

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting at 26 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.