Customer Leakage Technician

Customer Leakage Technician

Working hours – 37 hours per week (flexible working arrangements will be considered)

Permanent

Salary – £26,154 - £32,693 (depending on experience)

Location – Cramlington, Northumberland

About the role

We’ve amazing opportunity to come and join our team of leakage technicians who are responsible for identifying and locating leaks on our water mains and service pipes using advanced detection techniques, including mobile technology. 

As a Leakage Technician your role is crucial to maintaining our customers water supply. You’ll be responsible for conducting a range of leak detection activities to resolve issues promptly. You will whilst provide an exceptional service to our customers, explaining findings and solutions. 

We will provide you with training and support to develop in this role. You will also receive a fully equipped van to respond quickly when our analysts identify potential leakage issues across our region. You will be required to work productively and accurately against set targets. At times you will provide face to face leakage assistance to our customers, managing their expectations in line with our policies, procedures, and operational requirements.

This role is both a reactive and proactive role. You’ll assist with planned leakage surveys whilst responding to urgent leak detection needs. As you develop your skills daily, you’ll use techniques like sounding, correlating, and noise logging to accurately identify hidden water leaks in our network. Your expertise will play a key role in maintaining our water supply to ensure minimal disruption for our customers.

 We prioritise keeping water flowing and minimising waste, so our leakage technicians are active in all weather conditions and locations, from city centres to rural locations. Water is a 24/7 business, which means our team occasionally work evenings and weekends to ensure timely repairs and maintain customer satisfaction. 

Please note, this role comes with a van and fuel card for business use only and the van will be kept at your home location when not in use.

About you

If you have proven experience in delivering outstanding customer service, and strong problem-solving skills then we want to hear from you. 

Once trained you will be expected to work independently, walking long distances daily, which requires high level of self-motivation. Our Water Operations Leakage team includes colleagues who have not previously worked in the water industry. A positive attitude and adaptable skill set are essential for this role. 

We are seeking hard-working, flexible, and technically minded individuals who would like a role that offers variety and the opportunity to work outdoors. 

You be competent with the use of mobile technology including smart phones/tablet and demonstrate a passion for engaging with customers. 

You will need a full UK manual driving licence to enable you to complete this role.

About us

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. 

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting at 23 days plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. 

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. 

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

Please note this role will require a DBS to be completed prior to employment.