Distribution Technician

Distribution Technician

Full time Permanent– 37 Hours per week plus participation in out of hour’s

standby

Location – Durham area

Salary £28,263 - £35,329 (depending on experience)

About the role

We have an exciting opportunity for someone to join the Water Networks team as a Distribution Technician.

As a Distribution Technician, you will work across the Wear area, dealing with and resolving customer & network problems, you will be working as part of a customer focussed team who will all play a part to help deliver the companies’ 14 ambitious goals which is at the heart of our 2020/25 plan.

Our Distribution Technicians offer face to face technical assistance to our customers, identifying leaks, faults and any potential issues that need attention/referral to our Distribution maintenance services teams.

Working flexibly within a dynamic and fast-paced environment, Health & Safety is paramount within the role for both yourself as an individual and also the wider team, you will be required to maintain and competently operate our comprehensive water network and deliver world class customer service. Working to strict water quality measures, reducing leakage, maintaining supplies, working to environmental compliance is all part of this exciting and challenging opportunity.

Within the Water Network team, we encourage empowerment as part of our engagement strategy, as part of this you will receive support, training & coaching in line with the competencies and skills required, once you meet these competencies and skills you will then be expected to take part in an operational standby rota. 

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. 

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

About you

Ideally you will have experience in managing issues on domestic and strategic water networks and have a good understanding of the day-to-day operation of our above ground assets such as Water Pumping stations and impounding service reservoirs.

You will have excellent communication and customer service skills and have a desire to work flexibly in a 24/7 fast paced environment, you will be expected to work alone using your own initiative and with minimum supervision to make on the spot decisions, thus enabling you to work and think smarter while feeling confident in the decisions you make.

You will thrive in an environment which relies on your problem solving skills.

Successful candidates will hold a full UK manual driving licence and live within or close proximity to the Durham area.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. 

Please note this role may require a DBS to be completed prior to employment

NWL are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. 

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. 

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked