Network Performance Analyst

Network Performance Analyst

Location: Leat House, Washington / Homeworking

Salary: £36,993 - £46,241 (depending on experience)

37 hours per week (flexible working arrangements will be considered)

Up to 24 months secondment/fixed term contract

About the role

We are looking to recruit a Network Performance Analyst to join the Wastewater Performance Team to support us in maximising the team’s contribution towards the effective operation and maintenance of the wastewater network.  You’ll manage and respond to alerts from monitors across the wastewater network including storm overflows, sewage treatment works and pumping stations and work with regulatory data to ensure compliance with permits and accurate environmental reporting. You will work closely with the operational teams and contractors to ensure high levels of monitor operability.  This role directly supports our work to reduce pollution incidents and spills to the environment.

The role will require you to have wastewater experience along with first class data analysis and reporting skills to support team leaders and managers to make effective business decisions, identify areas for improvement and maximise performance. 

You will manage maintenance requests and alarms to ensure that maintenance of our fleet of monitors is carried out in a timely manner and that crew resource is used efficiently. 

You will need to produce timely and accurate reporting and be able to present the data to various business stakeholders. You will also be innovative as you look for improvements to enhance current processes.

About you

We’d really like to hear from you if you are genuinely committed to improving our environmental performance.

We’re looking for the successful candidate to have knowledge and experience of the wastewater network and treatment along with excellent customer service skills.  Knowledge and understanding of regulatory frameworks is desirable but not essential and you should have experience of Quality, Environmental and Health and Safety procedures.

You’ll have proven experience of being a strong team player, involving and supporting others in problem-solving and decision-making processes, along with effective relationship management and networking ability (across all areas of the business and with external stakeholders).

We’re looking for you to have excellent communication and interpersonal skills, along with highly developed literacy, numeracy and problem-solving skills.  You will be motivated to embrace innovation and to look for and highlight potential improvements in ways of working. 

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. 

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting at 26 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

Please note this role may require a DBS to be completed prior to employment