This is a , Full Time vacancy that will close in {x} days at {xx:xx} BST.
About the role
Head of Regional Control Centre
Location: Pity Me, Durham/Chelmsford/Essex
Salary - circa £80,000 + Car allowance + Bonus + Benefits
12 months secondment
Full time - 37hrs per week
About the role
We’ve a great new opportunity to become our Head of Regional Control Centre here at Northumbrian Water and Essex & Suffolk Water, where you’ll be reporting into the Director of Water. This is a critical leadership role which is key to the ongoing stability and reliability of our entire business unit.
You’ll be leading our regional control operations, emergency preparedness, incident management, driving the realisation of our alarms network investment and asset focussed triage. You’ll have a variety of key cross functional projects to lead across the organisation and it’s a hugely influential role to help drive the right culture and mindset to help us evolve towards a prevention culture.
As the Head of our Regional Control Room, we're looking for you to be responsible for the day-to-day operations and Incident Management strategy, process, and operational delivery, ensuring we maintain and operate a best-in-class water and waste network.
Working as part of a team you’ll be accountable for managing multiple processes and geographies whilst developing and delivering the future strategy of the function, along with leading a central control operation that brings lifetime network and customer value with the aspiration of delivering on our brand promise of delivering experiences fuelled with ease, care, and value.
We’re looking for you to drive the simplification and standardisation of processes and procedures, along with ensuring there are clear and defined roles and responsibilities across the wider functions. You’ll ensure policies are developed to ensure a consistent framework approach across all Water operating areas ensuring Water quality and integrity is maintained throughout the Water ‘sink to sea’ lifecycle.
You’ll be developing a continual service improvement mentality across service management with a focus on improved digitalisation and automation of the Incident management processes. We’re also looking for you to partner with key stakeholders in our operations areas to ensure services remain best in class and provide clear requirements for future tooling requirements.
We’re looking for you to be safeguarding our strategic liaison and relationship management with local and national representatives from the Environment Agency, OFWAT and DEFRA amongst others and in doing so will help to shape the direction of the industry.
The Regional Control Centre teams are based Durham and Chelmsford, the role holder is expected to spend the optimal time needed with their teams in both locations. We do offer the flexibility to work on a hybrid basis, with the expectation that you will regularly work from multiple operational sites to support the service teams, in person meetings and other leadership activities.
About You
We’re looking for you to have proven strong leadership skills with demonstrable experience leading operational specialists with the ability to engage and influence a 24/7 shift-based workforce. You’ll have resilience, energy and drive to lead a fast-paced working environment, comfortable working within periods of uncertainty.
You’ll have proven experience of strategically leading company level incident management and business continuity at all stages, from preparedness and resilience through to response and recovery, along with operational experience with an attention to detail that will ensure comprehensive and complaint service to customers and the environment, whilst transforming to industry leading performance.
We’re looking for you to have proven experience in delivering continuous improvement across operations to meet the strategic, financial, and operational objectives of the business, along with bringing a transformation mindset that will drive the business to develop and adopt innovative technologies and new capabilities at pace.
You’ll be a great communicator and influencer with the ability to bring key stakeholders along our transformation journey and ensure that the ambitions for our area of the business are represented in all key business workstreams. You’ll have proven experience of implementing a performance culture and routine within the team to unleash their full potential through regular 1:1s, coaching, setting stretching objectives and providing regular feedback on performance and results.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation.
We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
Ethical
Customer Focused
Innovative
One Team
Our gallery
Colleague benefits
We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
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