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Head of Regional Control Centre

Salary circa £80,000 + Car allowance + Bonus + Benefits
Location Pity Me, Durham
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a , Full Time vacancy that will close in {x} days at {xx:xx} BST.

Head of Regional Control Centre

Location: Pity Me, Durham/Chelmsford/Essex

Salary - circa £80,000 + Car allowance + Bonus + Benefits

12 months secondment

Full time - 37hrs per week

 

About the role

We’ve a great new opportunity to become our Head of Regional Control Centre here at Northumbrian Water and Essex & Suffolk Water, where you’ll be reporting into the Director of Water.  This is a critical leadership role which is key to the ongoing stability and reliability of our entire business unit.

You’ll be leading our regional control operations, emergency preparedness, incident management, driving the realisation of our alarms network investment and asset focussed triage. You’ll have a variety of key cross functional projects to lead across the organisation and it’s a hugely influential role to help drive the right culture and mindset to help us evolve towards a prevention culture.

As the Head of our Regional Control Room, we're looking for you to be responsible for the day-to-day operations and Incident Management strategy, process, and operational delivery, ensuring we maintain and operate a best-in-class water and waste network.

Working as part of a team you’ll be accountable for managing multiple processes and geographies whilst developing and delivering the future strategy of the function, along with leading a central control operation that brings lifetime network and customer value with the aspiration of delivering on our brand promise of delivering experiences fuelled with ease, care, and value.

We’re looking for you to drive the simplification and standardisation of processes and procedures, along with ensuring there are clear and defined roles and responsibilities across the wider functions.   You’ll ensure policies are developed to ensure a consistent framework approach across all Water operating areas ensuring Water quality and integrity is maintained throughout the Water ‘sink to sea’ lifecycle.

You’ll be developing a continual service improvement mentality across service management with a focus on improved digitalisation and automation of the Incident management processes. We’re also looking for you to partner with key stakeholders in our operations areas to ensure services remain best in class and provide clear requirements for future tooling requirements.

We’re looking for you to be safeguarding our strategic liaison and relationship management with local and national representatives from the Environment Agency, OFWAT and DEFRA amongst others and in doing so will help to shape the direction of the industry.

The Regional Control Centre teams are based Durham and Chelmsford, the role holder is expected to spend the optimal time needed with their teams in both locations. We do offer the flexibility to work on a hybrid basis, with the expectation that you will regularly work from multiple operational sites to support the service teams, in person meetings and other leadership activities.

About You

We’re looking for you to have proven strong leadership skills with demonstrable experience leading operational specialists with the ability to engage and influence a 24/7 shift-based workforce.  You’ll have resilience, energy and drive to lead a fast-paced working environment, comfortable working within periods of uncertainty. 

You’ll have proven experience of strategically leading company level incident management and business continuity at all stages, from preparedness and resilience through to response and recovery, along with operational experience with an attention to detail that will ensure comprehensive and complaint service to customers and the environment, whilst transforming to industry leading performance.

We’re looking for you to have proven experience in delivering continuous improvement across operations to meet the strategic, financial, and operational objectives of the business, along with bringing a transformation mindset that will drive the business to develop and adopt innovative technologies and new capabilities at pace.

You’ll be a great communicator and influencer with the ability to bring key stakeholders along our transformation journey and ensure that the ambitions for our area of the business are represented in all key business workstreams.  You’ll have proven experience of implementing a performance culture and routine within the team to unleash their full potential through regular 1:1s, coaching, setting stretching objectives and providing regular feedback on performance and results. 

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation. 

We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

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