This is a , Full Time vacancy that will close in {x} days at {xx:xx} BST.
About the role
Distribution Technician
Full time Permanent– 36 Hours per week plus participation in out of hours
standby
Location – Romford, Dagenham, and Ilford Areas in Essex
Salary £29,802.00 to £36,353 (depending on experience)
About the role
We now have opportunities for people to join the Water Networks team in Essex with a focus on building on our team based in the Romford, Dagenham, and Ilford Area.
We are looking for optimistic, self-motivated people with great communication skills to join the team looking after our water network and our customer’s needs.
As a Distribution Technician, you will work across the Essex area, dealing with and resolving customer & network problems, you will be working as part of a customer focussed team who will all play a part to help deliver the company’s 14 ambitious goals which is at the heart of our 2020/25 plan.
Our Distribution Technicians offer face to face technical assistance to our customers, identifying leaks, faults and any potential issues that need attention/referral to our repair teams.
Working flexibly within a dynamic and fast-paced environment both during the day and out of hours while on standby, Health & Safety is paramount within the role for both yourself as an individual, the wider team, our customers, and members of the public.
You will be required to maintain and competently operate our water network and deliver world class customer service. Working to strict water quality measures, reducing leakage, maintaining supplies, working to environmental compliance is all part of this exciting and challenging opportunity.
Within the Water Network team, we encourage empowerment as part of our engagement strategy, as part of this you will receive support, training & coaching in line with the competencies and skills required once you meet these competencies and skills you will then be expected to take part in an operational standby rota.
This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.
Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.
About you
You’ll be a technically minded problem solver, with great people and communication skills. While ideally, you’ll have a background in the water industry, with experience in working on pipe networks, your behaviours and approach are key, we have a great in-house training programme to build that technical ability for the right candidate.
You will have excellent communication skills and have a desire to work flexibly in a 24/7 fast paced environment, you will be expected to work independently using your own initiative, with accountability for making on the spot decisions. You will thrive in an environment which relies on your problem-solving skills.
Successful candidates must hold a full UK driving licence and live within our area of operation.
Here at Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation. We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
Ethical
Customer Focused
Innovative
One Team
Our gallery
Colleague benefits
We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
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